shel777 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by shel777, an online casino and sports betting platform operating under international licensing. This policy applies to all users who register an account, browse the shel777 website at shel777.org, or interact with any of the services we offer.

By using shel777's services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, you are advised to stop using our platform.

2. Information We Collect

shel777 collects various categories of information depending on the type of interaction you have with our platform. The following are the main categories of data that may be collected:

When you register a new account with shel777, we will request the following information:

• Full name as shown on your identity card or MyKad
• Date of birth — to verify that you meet the minimum age requirement of 21 years and above
• An active email address
• A valid Malaysian mobile phone number
• Your preferred username and password
• State of residence in Malaysia

To comply with anti-money laundering (AML) requirements and user protection, shel777 may require identity verification documents at certain stages. This includes a copy of your identity card (MyKad), bank statement or proof of address. These documents are stored securely and are not shared without a valid reason.

Each time you make a deposit or withdrawal through the available payment methods — Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrencies such as USDT, BTC and ETH — we record the transaction details for security purposes and for your account records.

When you browse the shel777 website, our system automatically collects certain technical information, including:

• IP address and general IP-based location
• Web browser type and device operating system
• History of pages visited within the platform
• Session time and duration
• Cookie data for session management and user preferences

3. Purposes for Using Your Information

Information collected by shel777 is used for the following purposes:

Registration information is used to create and manage your account, process deposits and withdrawals, and provide access to the games and services offered on the shel777 platform.

Usage data and identity information are used to detect suspicious activity, prevent fraud and maintain the security of your account. This includes monitoring logins from unrecognised devices or locations.

We use your email address and mobile phone number to send important account-related information, transaction confirmations, security notifications and policy updates. You cannot opt out of these communications as they are essential for account security.

Aggregated and anonymised data is used to analyse platform usage patterns, identify areas that need improvement and develop better new features for our players.

With your consent, we may use usage data to provide relevant bonus offers and promotions. You may withdraw this consent at any time through your account settings or by contacting our customer support.

4. Sharing Information with Third Parties

shel777 does not sell, rent or share players' personal information with third parties for their own marketing purposes. However, there are certain situations where limited data sharing may occur:

• Payment service providers who process your deposit and withdrawal transactions
• Technical service providers who support platform operations, subject to confidentiality agreements
• Regulatory authorities or law enforcement, when required by law
• Parties involved in legal proceedings, when ordered by a court

In all of the above circumstances, shel777 discloses only the minimum information necessary and will make every reasonable effort to notify you in advance, unless prohibited by law.

5. Data Security and Protection Technology

The security of your personal information is a top priority for shel777. We implement various technical and organisational measures to keep your data protected:

• 256-bit SSL/TLS encryption for all data transfers between your browser and our servers
• Passwords stored in hashed format that cannot be read by any party, including our own staff
• Two-factor authentication (2FA) available as an additional security layer for your account
• Continuous security monitoring to detect unauthorised access attempts
• Internal access controls ensuring that only authorised staff can access user data
• Regular security reviews by the internal technical team

6. Data Retention Period

shel777 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will delete or anonymise your personal data within a reasonable period, unless:

• Laws or regulatory requirements oblige us to retain that data for a longer period
• The data is needed to resolve any outstanding disputes or claims
• The data is required to enforce the terms of our agreement

Financial transaction records are generally kept for the period specified by international financial regulations to meet audit and compliance requirements.

7. Your Rights Regarding Personal Data

As a shel777 user, you have the following rights in relation to your personal data:

You have the right to obtain a copy of the personal information we hold about you. Access requests can be submitted via our live chat or customer support email.

If you find that the personal information we hold is inaccurate or incomplete, you have the right to ask us to correct or complete it.

You may request that we delete your personal data in certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw the consent you provided.

You have the right to object to the processing of your personal data for direct marketing purposes. Once we receive your objection, we will stop processing your data for that purpose.

To exercise any of the rights above, please contact the shel777 customer service team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable period and inform you of the action taken.

8. Cookies and Tracking Technologies

The shel777 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: required for basic website functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: remember your preferences and settings such as language and display preferences for ease of use.
• Analytical Cookies: collect aggregated data on how users use our website for improvement purposes. This data does not identify you personally.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions within our platform.

9. Children's Privacy and Age Restrictions

The shel777 platform is strictly for users aged 21 and above. We do not intentionally collect personal information from individuals under the age of 21. If we find that information from a child or underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

10. Amendments to This Privacy Policy

shel777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever the Privacy Policy is updated, the new version will be published on this page with an updated effective date.

For significant changes, we will send you a notification via your registered email or display a clear notice within our platform. Continued use of the shel777 platform after the changes take effect will be considered your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the shel777 customer service team is ready to assist you.

You can reach us via 24/7 live chat within the platform or by email at [email protected]. We provide support in Malay and English, 24 hours a day, 7 days a week.

We are committed to providing a clear and thorough response to every privacy-related inquiry within a reasonable timeframe.